Privacy Policy
Last updated: January 2024
This Privacy Policy explains how blazing-balance collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit an inquiry form
- Email address for communication purposes
- Information about your pets relevant to providing our services
- Service preferences and booking details
We also collect certain information automatically when you visit our website:
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Provide and improve our pet care services
- Communicate with you about bookings and service updates
- Maintain records for quality assurance and continuity of care
- Analyse website usage to improve user experience
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit forms or accept cookies on our website
- Contractual necessity: To provide services you have requested
- Legitimate interests: To improve our services and communicate with clients
- Legal compliance: To meet our regulatory obligations
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist with our business operations under strict confidentiality agreements
- Veterinary professionals when necessary for your pet's health and safety
- Law enforcement or regulatory bodies when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically kept for seven years after the last service provided. You may request deletion of your data at any time, subject to legal retention requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
blazing-balance
45 Harbour View Road
Brisbane, QLD 4000
Australia
Email: [email protected]